Insights

Sales operations, from someone who runs it.

No frameworks borrowed from a decade ago. Just what's true right now, written by an operator running AI-native sales ops inside a national sales organization today.

How to fix sales forecast accuracy when the number keeps slipping

Your forecast isn't wrong because reps lie. It's wrong because stage-percentage math was never built to describe your deals. What a forecast leadership can actually trust reconciles instead.

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How to end sales comp disputes before they cost you your best rep

Top performers don't quit over a low number — they quit over a statement they can't reconcile. The three structural failures behind every comp dispute, and how to ship a plan that holds up.

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Why your team stopped trusting the CRM — and how to win it back

Low adoption isn't a discipline problem, it's a trust problem — and you can't train your way out of it. Fix the data first, then make clean the default instead of the project.

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AI in sales operations without the hype: what actually works

Most AI sales tools demo well and die in production. What separates the AI that sticks from the AI that gets abandoned — and the exact order it has to happen in.

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